Is It Out of Scope? — Web design
Is fixing issues caused by the client's own edits out of scope for a web design project?
Yes. Layout breakage from a client's own CMS edits isn't a design defect covered by warranty.
The site was delivered clean, but a few weeks in the client edited a page directly in the CMS — moved a block, resized an image, deleted a section — and something visually broke. It usually arrives as "the site's broken, can you fix it."
Is it out of scope?
Yes. A layout issue caused by the client's own content edits isn't a defect in the delivered design work — it's a result of changes made after handoff, which the client's own edits caused.
Clause typically implicated
Clause typically implicated
Client responsibilities clause→ — Places the outcome of the client's own post-handoff content edits on the client, distinguishing that from a defect in the original delivered design.
Example contract wording
Example contract wording (illustrative, not legal advice)
Looking at the page, this changed after handoff — looks like it happened while editing content directly. That's outside what the original design work covers, but I'm happy to fix it as a billed request.
How MarginFlow flags it
MarginFlow flags fix requests outside_scope on design contracts when the change history shows the client's own post-handoff edits caused the issue, rather than a defect in the delivered work.