Is It Out of Scope? — Web design
Is reshooting scenes out of scope after a web design video has already been delivered?
Depends. A genuine defect in the delivered footage (bad audio, a visible mistake) is covered under warranty; a reshoot because the client's preference changed is a new revision beyond the agreed round count.
The video was delivered and signed off, then the client comes back asking for a specific scene to be reshot. The framing matters more than usual here: "the lighting looks off in scene 3" is a different request from "actually, can we use a different location for scene 3" — one is a claim that the delivered work has a defect, the other is a new creative preference after approval.
Is it out of scope?
Depends on which one it is. A genuine quality defect — audio that wasn't caught before delivery, a visible continuity error, footage that doesn't match the approved storyboard — is a warranty issue and should be fixed at no charge. A reshoot driven by a new preference (different location, different talent, different framing) after sign-off is a new revision round, billable like any other.
Clause typically implicated
Clause typically implicated
Warranty clause→ — Covers genuine defects in delivered work for a defined post-delivery window — distinguishes a real quality issue from a client wanting something different.
Example contract wording
Example contract wording (illustrative, not legal advice)
If scene 3 doesn't match what was approved in the storyboard, that's on us to fix at no charge under the warranty period. If you'd like to try a different location or approach for that scene now that you've seen it cut together, that's a new setup and shoot — happy to quote it separately.
How MarginFlow flags it
MarginFlow's classifier looks for defect language ("doesn't match," "error," "wrong") versus preference language ("can we try," "what if instead") to route the request correctly, flags lower confidence when the wording is ambiguous, and surfaces both the warranty-clause and revision-limit-clause language so the account manager can make the final call rather than defaulting to either extreme.