Is It Out of Scope? — Web development
Is training the client's staff on the new system out of scope for a web development project?
Depends. A standard technical handoff session is usually included; ongoing or multi-team training typically isn't.
A build usually ends with a technical handoff call covering the admin panel and core functionality — expected and included. The scope line gets crossed when the client wants that expanded into recurring sessions for a growing staff list.
Is it out of scope?
Depends. One handoff session covering the system's core functions is standard. Recurring or expanded training — new hires, additional departments, deeper feature walkthroughs — goes beyond that.
Clause typically implicated
Clause typically implicated
Out-of-scope clause→ — The standard technical handoff is included; ongoing or expanded training requests exceed the volume of training the build's price covered.
Example contract wording
Example contract wording (illustrative, not legal advice)
The handoff session covers your core team on the system's main functions — additional or recurring training sessions I'd bill separately, either hourly or as a small training package.
How MarginFlow flags it
MarginFlow flags recurring or expanded training requests outside_scope on development contracts, treating a single standard handoff session as included.