Is It Out of Scope? — Web design
Is adding a knowledge base or help center out of scope for a web design project?
Yes. A knowledge base is a structured application with its own information architecture, not a visual-design task.
This request usually comes from a client whose support volume is growing, and who's thinking of a help center as "a few more pages" rather than the searchable, categorized system it actually needs to be.
Is it out of scope?
Yes. A real knowledge base needs categorization, search, and article management — building and structuring that system is a different scale of work from designing individual pages.
Clause typically implicated
Clause typically implicated
Exclusions clause→ — Building the structure and application logic of a knowledge base is development work, excluded from a design scope.
Example contract wording
Example contract wording (illustrative, not legal advice)
A knowledge base needs a searchable, categorized structure behind it — that's a build, not a design task. I can design the look of individual articles, but the system itself would need to be scoped with development.
How MarginFlow flags it
MarginFlow flags knowledge-base and help-center requests outside_scope on design contracts, since the underlying system is a development deliverable.